[Resolved] Problem purchasing RP Pro License

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This topic has 13 replies, 4 voices, and was last updated 8 months, 3 weeks ago by SupportTeam.

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    • #2282263


      enrico
      Participant

      Hi!
      I’m would like to purchase a RP Pro license. I go to the following link and click on the Purchase button:

      RhinoPiping Pro

      But i get redirected to a page which states “Your cart is empty”.
      Can you please check and let me know how i can proceed with the purchase of the license?

      Thanks & Regards,
      Reuben

    • #2282264


      SupportTeam
      Keymaster

      Good morning,

      I’ve purged the website’s internal cache, could you purge your browser’s cache and retry?

      If it’s not working I will create manually a paypal payment request to avoid the issue. In this case, can you give me these informations:
      *Your company Name
      *Your company VAT if you are in European Union
      *Your full name
      (If you don’t want these informations to be disclosed publicly, you just have to check the checkbox “Set as private reply)

      Thanks for your interest in our product.
      Best regards

    • #2282265


      enrico
      Participant

      Hi!

      i followed your instructions and was able to make the purchase.
      Thanks for your support!

      Best Regards,
      Reuben

    • #2282266


      SupportTeam
      Keymaster

      Great! Thanks for your purchase

    • #2282321


      enrico
      Participant

      Hi Mattheiu,

      i would like to purchase another license for RP Pro.
      I am again facing the same problem as in my 1st post of this thread.
      I emptied my browser cache as you suggested last time, but it still displays a message “Your cart is empty” when i’m trying to proceed to the payment stage. Please let me know how i should proceed.

      Thanks & regards,
      Reuben

    • #2282322


      SupportTeam
      Keymaster

      Hi Reuben,
      I’ve cleared the server’s cache on my side, can you clear cache in your browser and retry?
      If it does not work, can you try with another browser?

      If it’s still not working I will create manually a paypal payment request to avoid the issue. In this case, can you give me these informations:
      *Your company Name
      *Your company VAT if you are in European Union
      *Your full name
      (If you don’t want these informations to be disclosed publicly, you just have to check the checkbox “Set as private reply)

      Thanks for your interest in our product.
      Best regards

      • #2282325


        sheryl
        Participant
        This reply has been marked as private.
    • #2282323


      sheryl
      Participant

      I’m would like to purchase a RP Pro license. I go to the following link and click on the Purchase.
      But i get redirected to a page which states “Your cart is empty”.
      Can you please check and let me know how i can proceed with the purchase of the license?
      I already clear my browsing data but still redirected to “Your Cart is empty”

      Thanks & Regards,
      Sheryl

      • This reply was modified 1 year, 4 months ago by sheryl.
      • #2282327


        SupportTeam
        Keymaster

        Dear Sheryl,

        Sorry for the late answer I was out of office last week. I’ve purged the website’s cache, checking out should be fine once you clear your browser’s cache.

        Also please note that RhinoPiping’s next release has been postponed due to technical difficulties, and we don’t know when (or if) we will be able to resume developments. It implies that there is no guarantee that RhinoPiping will become compatible with Rhino6.

        Best regards

        Matthieu Arnold

    • #2282370


      teoivian
      Participant
      This reply has been marked as private.
      • #2282371


        SupportTeam
        Keymaster

        Good afternoon,

        Concerning your cart issue, I disabled the website local cache, could you check if it changes anything?
        If the problem persists, please try to change the url from https to http before purchasing a product, there is a known bug with our https pages, we are trying to fix it.
        If after trying those two things, you still have an empty cart, please let me know and I’ll manually send a payment request by mail.

        Concerning paypal, actually you don’t have to be a paypal user to pay, there is an option to pay by credit card without registering.

        Best regards

        Matthieu Arnold

    • #2282372


      teoivian
      Participant
      This reply has been marked as private.
    • #2282373


      teoivian
      Participant

      Hi again
      This is taking to much time and effort. Plese advise how i can own this softweare soon as possible.

      Best Regards..

      • #2282374


        SupportTeam
        Keymaster

        Good morning,
        I just discovered that paypal has been banned from Turkey last year (due to denial of a license from the financial regulator BDDK), sorry for not being informed of that.
        Unfortunately it is currently our only way to accept credit cards, so the only alternative would be to do a bank transfer.
        If you are willing to use a bank transfer, we will offer you a 20% discount on the base price.
        I’m sending you an email with the details, and a pre-activated license key that you can use up to 4 weeks until payment is processed. (The same licence key will then automatically be upgraded, you won’t have to do anything)
        Best regards.

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